Is that possible to cancel my order?

Should you wish to initiate a cancellation for your order, please note that this can only be accommodated if the order has not been dispatched for delivery. Orders inclusive of complementary items may be canceled directly through our platform. It is imperative to acknowledge that cancellations are subject to a specific timeframe before the order is dispatched. Hence, we strongly recommend contacting us promptly should you wish to proceed with the cancellation.

It is important to mention that our platform does not currently feature real-time order tracking. Nevertheless, regular email updates regarding your transaction status will be provided. For immediate information on your order's status, we invite you to contact our dedicated customer service representatives on 052 4365641. Your prompt attention to this matter is appreciated.

How may my online order be canceled?

If you would want to return anything from your online order, please do the following, provided that the goods in your order are only accessories and not furniture:

• Sign in to your Account.
• Locate your order in the 'Your Account' section.
• Click on 'View order details.'
• If the 'Cancel' option is available, a corresponding button will be displayed next to your order on the 'Your Account' page.
• Click 'Cancel,' complete the presented form, and submit your cancellation request.

Following your request, an email confirming the cancellation will be sent. If the 'Cancel' option is not visible, kindly contact our customer support department on 052 4365641.

They will assist you in determining the feasibility of canceling the order. For additional information on cancellation scenarios, please refer to the responses to other inquiries in this Cancellation Policy."

What is the procedure to cancel an order if I am a Guest User?

If you are a guest user and do not have an account with us, unfortunately, online order cancellation is unavailable. Kindly contact our customer service team at 052 4365641 or email at help@homeshop.ae for assistance canceling your order, ensuring it aligns with the specified cancellation criteria.

What about the furniture orders?

For the cancellation of orders involving furniture or a mix of furniture and accessories, kindly contact our customer service staff at 052 4365641, irrespective of your user status. Our team is dedicated to assisting you in the cancellation process and ensuring adherence to the stipulated requirements. Whether you are a guest user or have an account, your satisfaction is our priority, and we appreciate your cooperation in facilitating a smooth cancellation experience.

Which orders cannot be canceled?

• Customized or made-to-order products are ineligible for cancellation or return.
• For detailed information, consult our Return Policy.
• Note that these products are crafted specifically to individual preferences, making them non-returnable.
• We appreciate your understanding of these guidelines to ensure a smooth shopping experience.

Can I cancel my order once it has been shipped out?

Cancellation is not feasible after shipment. Upon receipt, refer to our Return Policy for guidance on initiating the return process. It's important to note that, in specific instances, the shipping charge may not be refundable. We appreciate your understanding and cooperation, ensuring a seamless process aligning with our established policies for a satisfactory shopping experience.

Additional Information:

To comprehend our refund procedures fully, kindly review our comprehensive Refund Policy. The document outlines the precise steps and criteria followed in processing refunds. Your attention to these details ensures a transparent and efficient refund experience in adherence to our established policies.